This applies to email that is sent to your individual work account, or anywhere except ehsa@gatech.edu. By forwarding it and adding this extra information, a ticket is created that appears to come from the sender instead of you.

1. Click "Forward" to forward the email.
2. Put "servicedesk@gatech.edu" as the "To" address.
3. Add " PROJ=5" to the end of the subject.
4. Paste the following text above the message body:
   Urgency = Workaround Available, Performance Impacted, Can Not Work
   Impact = Individual, Department, Campus, Class In Session, Meeting In Progress
   SuperCategory = IT
   Category = Dept Supt (Non-OIT)
   Type = EHS
   Subtype = ChemSafety, BioSafety, HazWaste, RadSafety, EHS-Triage
   Email Address = 
   Command! = Lookup Email
5. Delete the non-applicable items from the following fields:
   1. Urgency
   2. Impact
   3. Subtype (EHS-Triage only if you don't know which group should handle the request)
6. Enter the sender's email address after "Email Address = "
7. Click "Send".