This is a description of what each Resolution Code should be used for.

REFERRED

1. Referred

RESOLVED

1. Data Support
   1. Information updates (new rooms for a lab, add new labs to a building, add new PI, etc.)
2. Hardware
   1. Scanner issues
3. Mitigated Incident
   1. You found a work-around for a problem
4. Performance
   1. DON'T USE
5. Process (Program/Page)
   1. Granting or removing access (via worker registration, attaching to permit, etc.)
6. Provided Information
   1. Referred to handbook page
   2. Described how something should work
7. Research and Analysis
   1. Feedback
8. Resolved Incident
   1. You fixed something that was causing a problem
9. Training
   1. Referred to where they can access training or training signup

CANCELED

1. Customer Canceled
   1. They decided they didn't need whatever they asked for.
2. Customer Resolved
   1. They figured it out on their own.
3. Duplicate Request
   1. They submitted this request twice.
4. Information Only
   1. DON'T USE
5. No Contact
   1. They aren't responding to your emails.