1. Go to servicedesk.gatech.edu
  2. Click on "Administration", "Workspace", then "Add Agents"
  3. Enter the relevant information, selecting "Concurrent" for the license
  4. Click "Save"
  5. Once the agent has been added, they need to be added to a team
  6. Click on "Administration", "Workspace", then "Teams"
  7. Select the team from the drop-down list
  8. Add (and remove) individuals as needed
  9. Click "Save"