1. From the servicedesk home page (servicedesk.gatech.edu), click on "Administration" then "Workspace"
  2. Click "Teams"
  3. Select the team to edit from the dropdown list under "Edit Team", then click "Edit" next to it
  4. Change who is on the team by selecting from the full list of people set up in the system ("agents") or clicking the left arrow after selecting a current member
  5. Change what happens when something is initially assigned to the group by changing the options under "Assignment Method" to the right. Options are:
    1. Leave assigned to Team
    2. Assign individual members (then select who you want to be the point of contact)
    3. Assign all members
    4. We won't use either of the other options
  6. Another way of setting who gets emails is below, "Member Privileges". Options are for who gets email notifications for all activity on any ticket assigned to the group:
    1. Always
    2. Only when no individual agents are assigned
    3. Never
  7. Click "Save"