What should and shouldn't be sent to the ticketing system Should: EHSA/questionaire access How to perform an action in EHSA Request PI, room, etc. be added Should not: How to generally handle chemicals/waste/etc. that is database-independent Access Web Interface to Ticketing System Forward Email into Ticketing System Assign a Ticket to A(nother) Group Assign a Ticket to Yourself Respond to a Ticket Assigned to You Mark a Ticket as Resolved/Closed Resolution Codes How to Add New Agent Set Up Who Gets Notification Emails ‹ Report Console Busy Up Access Web Interface to Ticketing System ›
